Marketwynx Atelier ("we", "our", or "us") is committed to protecting your privacy and ensuring your personal data is handled with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or attend our workshops.
We operate in accordance with the UK Data Protection Act 2018 and the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR), which together form the data protection framework in the United Kingdom.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, telephone number, and postal address.
- Workshop Registration Information: Details about your experience level, specific interests in vintage radio restoration, and any special requirements for attending our workshops.
- Payment Information: Credit card details, billing address, and other financial information necessary to process payments (note that payment processing is handled by secure third-party payment processors).
- Communications: Records of your correspondence with us, including emails, telephone calls, and written communications.
- Workshop Participation: Records of workshops attended, projects completed, and skills developed.
1.2 Technical Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and approximate location derived from IP address
- Browser type and version
- Device type and operating system
- Time zone setting and general location
- Pages visited on our website and how you interact with them
- Referral source that directed you to our website
2. How We Collect Your Information
We collect information through various channels:
- Direct interactions: When you fill in forms on our website, correspond with us by post, phone, email, or otherwise provide us with your details.
- Workshop registration: When you book a place on one of our workshops or courses.
- Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns through cookies and similar technologies. Please see our Cookie Policy for more details.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., when you book a workshop).
- Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms (e.g., to improve our services and provide a better workshop experience).
- Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., to send you marketing communications).
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax regulations).
4. How We Use Your Information
We use your information for the following purposes:
- To register you as a new customer and process workshop bookings
- To deliver appropriate workshop content based on your experience level and interests
- To manage payments, fees, and charges
- To communicate with you about workshops, including sending pre-workshop materials and post-workshop resources
- To respond to your inquiries, comments, or questions
- To improve our website, products/services, marketing, and customer relationships
- To send you marketing communications about products or services that may be of interest to you (only with your explicit consent)
- To comply with legal and regulatory obligations
- To protect our rights, property, or safety, or the rights, property, and safety of others
5. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third parties who provide services on our behalf, such as payment processing, IT services, email delivery, and customer support.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide legal, banking, accounting, and insurance services.
- Tax Authorities: Such as HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
- Workshop Instructors: Limited information may be shared with our instructors to help them prepare for and deliver workshops effectively.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:
- Encryption of sensitive data
- Secure storage systems with access controls
- Regular security assessments and testing
- Staff training on data protection and security
- Limiting access to personal information to employees and contractors on a need-to-know basis
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- The applicable legal requirements
Typically, we retain basic customer information for 7 years after your last interaction with us for tax and accounting purposes. Workshop attendance records may be kept indefinitely in an anonymized form for historical and statistical purposes.
8. Your Legal Rights
Under UK data protection laws, you have rights regarding your personal data, including:
- Right to be informed about how we collect and use your personal data
- Right of access to your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure (the "right to be forgotten")
- Right to restrict processing of your personal data
- Right to data portability, allowing you to obtain and reuse your data
- Right to object to processing based on legitimate interests or direct marketing
- Rights related to automated decision-making including profiling
You can exercise any of these rights by contacting us using the details provided below. You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
9. Marketing Communications
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This forms the basis for our marketing communications.
You will receive marketing communications from us only if:
- You have specifically opted in to receive such communications
- You have requested information from us
- You have participated in a workshop and have not opted out of receiving marketing
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
10. Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
11. Cookies
Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when browsing our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
12. International Transfers
We primarily store and process your personal data within the United Kingdom. However, some of our service providers may be based outside the UK, which means your data may be processed outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the UK government
- Using specific contracts approved by the UK government which give personal data the same protection it has in the UK
- Where we use providers based in the US, we may transfer data to them if they are part of a framework that ensures they provide similar protection to personal data shared between the UK and US
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us:
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
